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Terms & Conditions

1. Introduction & Acceptance of Terms

Welcome to Qzino Casino. These Terms & Conditions govern your use of our website, mobile application, and all services offered by Qzino Casino (referred to as "we," "us," "our," or "Qzino Casino"). By accessing and using Qzino Casino, you agree to be bound by these terms in their entirety. If you do not agree with any part of these Terms & Conditions, you must not use our services.

Qzino Casino reserves the right to modify these terms at any time. Your continued use of our platform following any changes constitutes your acceptance of the updated terms.

2. Eligibility

You must be at least 18 years of age to use Qzino Casino and access our services. In some jurisdictions, a higher minimum age may apply, and you are responsible for ensuring you comply with all local laws and regulations governing online gambling in your location.

By registering with Qzino Casino, you warrant that:

Qzino Casino reserves the right to refuse registration or suspend accounts if we have reason to believe the applicant does not meet these eligibility requirements.

3. Account Registration & Verification

To use Qzino Casino, you must create an account by providing accurate, complete, and truthful information. You are responsible for maintaining the confidentiality of your username and password and for all activities that occur under your account.

Qzino Casino requires identity and age verification before any withdrawals can be processed. This may include requests for government-issued identification, proof of address, and proof of payment method ownership. Failure to provide requested verification documents may result in account suspension or closure.

You agree to notify Qzino Casino immediately of any unauthorised access to your account or any other security breach. We are not responsible for any losses resulting from your failure to maintain account security or for unauthorised transactions if you have not notified us of suspicious activity.

You are prohibited from creating multiple accounts. If Qzino Casino detects multiple accounts associated with the same person, we reserve the right to close all such accounts and forfeit any associated funds.

4. Deposits & Withdrawals

Qzino Casino accepts deposits through various payment methods as displayed on our platform. All deposits must be made using payment methods registered in your own name. Deposits made using third-party payment methods are prohibited and may result in account closure.

Withdrawal requests are processed within a reasonable timeframe, typically between 1–5 business days depending on your chosen payment method and banking institution. Qzino Casino may require additional verification before processing a withdrawal.

All withdrawal requests must be made from a verified account with funds that have been acquired through legitimate play at Qzino Casino. We reserve the right to refuse withdrawals if we reasonably believe they relate to fraudulent activity, money laundering, or breach of these terms.

Qzino Casino is not responsible for delays in fund delivery caused by third-party payment processors or financial institutions. Any fees charged by your bank or payment provider are your responsibility.

We may place reasonable limits on deposit and withdrawal amounts. Any such limits will be communicated to you at the time of registration or via your account settings.

5. Bonus Terms & Wagering Requirements

Qzino Casino may offer promotional bonuses, welcome offers, and other incentives from time to time. All bonuses are subject to specific terms and conditions that will be clearly displayed at the time of the offer.

Unless otherwise stated, all bonus funds must be wagered a specified number of times before they can be withdrawn. Wagering requirements are calculated on the total bonus amount and may vary depending on the type of game played. Some games may contribute less or not at all toward fulfilling wagering requirements.

Bonuses are non-transferable and are intended solely for the account holder. Qzino Casino reserves the right to cancel any bonus or forfeit associated winnings if we determine that bonus terms have been abused or if the account is being used in conjunction with other accounts for bonus manipulation.

Certain games or betting patterns may be restricted when a bonus is active. Qzino Casino reserves the right to apply such restrictions to prevent abuse.

Bonuses may expire if not claimed or used within the specified timeframe. Expired bonuses cannot be reinstated.

6. Prohibited Activities

You agree not to engage in any of the following activities while using Qzino Casino:

Violation of any of these prohibited activities may result in immediate account suspension, forfeiture of funds, and referral to relevant authorities.

7. Limitation of Liability

To the fullest extent permitted by law, Qzino Casino and its affiliates, officers, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of or inability to use our services, including but not limited to loss of profits, data, or revenue.

Qzino Casino does not warrant that our platform will be error-free, uninterrupted, or free from malicious code. While we take reasonable steps to maintain service availability and security, we cannot guarantee continuous operation or protection against all cyber threats.

Your use of Qzino Casino is at your own risk. You are responsible for any outcomes resulting from your gambling activity. Gambling involves an element of chance, and there is no guarantee of winning.

In no event shall Qzino Casino's total liability to you exceed the amount deposited in your account during the 12 months preceding the claim.

8. Account Closure & Self-Exclusion

You may request to close your Qzino Casino account at any time by contacting our support team. Any remaining balance in your account will be returned to you, subject to verification of your identity and payment method.

Qzino Casino offers a self-exclusion feature that allows you to voluntarily exclude yourself from using our platform for a specified period. Once activated, self-exclusion is binding, and your account will not be re-opened during the exclusion period except under exceptional circumstances as permitted by law.

Self-exclusion through Qzino Casino does not automatically register you on other gambling operators' systems. If you wish to self-exclude from all licensed gambling operators in Australia, you may contact the Gambling Help Online service or other relevant support organisations.

Qzino Casino may close your account at any time if we have reason to believe you are in breach of these terms, engaged in prohibited activities, or if required by law.

9. Governing Law & Dispute Resolution

These Terms & Conditions are governed by and construed in accordance with the laws of Australia, without regard to its conflict of law provisions. Qzino Casino operates under the applicable regulatory framework for online gambling in Australia.

If a dispute arises between you and Qzino Casino, you agree to first attempt to resolve the matter by contacting our customer support team. We will make reasonable efforts to address your concern promptly.

If the dispute cannot be resolved through direct communication, you may refer the matter to the relevant gambling regulator or dispute resolution authority in your jurisdiction. Qzino Casino is committed to participating in fair and transparent dispute resolution processes.

Any legal proceedings arising from these terms or your use of Qzino Casino shall be conducted in the courts of Australia, and you consent to the exclusive jurisdiction of such courts.

10. Changes to Terms

Qzino Casino reserves the right to update, modify, or amend these Terms & Conditions at any time at our sole discretion. Changes will be effective immediately upon publication to our website. Your continued use of Qzino Casino following any changes constitutes your acceptance of the updated terms.

We will make reasonable efforts to notify you of material changes, but it is your responsibility to review these terms periodically. If you do not agree with any changes, you must cease using Qzino Casino and request account closure.

Additional Information

For more information about how we handle your personal data, please refer to our Privacy Policy. Information about responsible gambling and available support services can be found on our Responsible Gambling page.

If you have questions about these Terms & Conditions, please contact Qzino Casino support through our website. We are committed to providing fair, transparent, and responsible gaming services to all our players.